PRIVACY POLICY FOR METODO VITALYTY (GDPR COMPLIANT)

Last Updated: 07/12/2025

1. INTRODUCTION AND DATA CONTROLLER
Welcome to Metodo Vitalyty ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.metodo-vitalyty.com/.
Data Controller: The Data Controller of your personal data is Metodo Vitalyty, contactable at contacts.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us (such as name, email address, and contact details) when you fill out a form, subscribe to a newsletter, or contact us in any other way.
We may also automatically collect certain information when you visit or navigate the website, such as your IP address, browser type, operating system, and access times.
When you use integrated third-party functionalities such as **Google Maps**, **Tally** forms, **Cal.com** booking system, or **Trustpilot review widgets**, these third parties may collect your interaction data (such as IP address, browsing data) and, in the case of Maps, location data, in accordance with their respective policies.

3. USE OF YOUR INFORMATION AND LEGAL BASIS FOR PROCESSING (ART. 6 GDPR)
We use the collected information solely for the following purposes and based on the respective legal bases:

| Purpose of Processing | Legal Basis (Art. 6 GDPR) |
| :--- | :--- |
| **To provide and manage our website and integrated services (e.g., Google Maps, Tally, Cal.com, Trustpilot).** | Performance of a Contract or Legitimate Interest to ensure the technical functioning and use of the requested services. |
| To improve and personalize the website (e.g., anonymous analysis). | Explicit Consent via the cookie banner. |
| **To manage appointment booking via Cal.com.** | Performance of a Contract, as the user explicitly requests the service. |
| **To respond to your requests and provide customer support (including via WhatsApp link).** | Performance of Pre-contractual or Contractual measures. |
| Sending periodic emails (Newsletter, promotions). | Explicit Consent provided by you upon subscription. |
| To detect and prevent fraud and ensure site security. | Legitimate Interest for the protection of our systems. |

4. DISCLOSURE OF YOUR INFORMATION AND RECIPIENTS
We do not sell, trade, or otherwise transfer your data to outside parties unless we provide users with advance notice. We may disclose your personal data to the following categories of recipients who act as Data Processors or Autonomous Data Controllers:
- Hosting and Platform Providers (e.g., Wix, for website management).
- Analytics Services (e.g., Google Analytics, only with your consent).
- Map and Location Services (Google Maps).
- Form and Data Collection Services (Tally).
- Booking and Calendar Services (Cal.com).
- **Online Review Platforms (Trustpilot), as an Autonomous Data Controller for the management of reviews and its own operation.**
- Email Marketing Partners (for newsletter sending, only with your consent).
- Competent authorities to fulfill legal obligations.

5. DATA RETENTION PERIOD (ART. 13(2)A GDPR)
We retain your personal data for the time strictly necessary to achieve the purposes for which they were collected:
- Data for contact/support requests: Retained for the time necessary to manage your request and for a maximum period of 12 months from its closure.
- Data for Newsletter and Marketing: Retained until you withdraw consent (via unsubscribe).
- Navigation and Analytics Data: Retained in accordance with our Cookie Policy (maximum 12-24 months).

6. TRANSFER OF DATA OUTSIDE THE EU (ART. 44 GDPR)
Your personal data may be transferred, stored, and processed in a country outside the European Economic Area (EEA), such as the United States, in case we use third-party services (e.g., Google, Tally, Cal.com, Trustpilot, hosting/marketing providers) that have servers outside the EU. We ensure that such transfer complies with the GDPR by adopting adequate safeguards such as the Standard Contractual Clauses (SCCs) approved by the European Commission.

7. DATA SECURITY
We implement a variety of technical and organizational security measures to maintain the safety of your personal information, including the use of secure networks and limited access to data by authorized personnel.

8. COOKIES AND COOKIE POLICY
The use of cookies and tracking technologies is managed through our cookie banner (Consent Management Platform). For detailed information on the cookies used (type, purpose, and duration), please consult our **[Complete Cookie Policy]** available at the bottom of the page.

9. YOUR DATA PROTECTION RIGHTS (ART. 15-22 GDPR)
You have the following rights regarding your personal data:
- Right of Access, Right to Rectification, Right to Erasure (Right to be Forgotten), Right to Restriction of Processing, Right to Data Portability, Right to Object, and Right to Withdraw Consent.
To exercise these rights, you can contact us at the email address provided in section 13.

10. RIGHT TO LODGE A COMPLAINT (ART. 13(2)D GDPR)
You have the right to lodge a complaint with the competent Data Protection Authority (for Italy: Garante Privacy) if you believe that the processing of your personal data violates the GDPR.

11. CHILDREN'S PRIVACY
Our Service is not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from minors.

12. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will inform you of any changes by posting the new Privacy Policy on this page.

13. CONTACT US
If you have any questions about this Privacy Policy, please contact us at: contacts
Metodo Vitalyty